Can I call NSK Tech for assistance with my Air Turbine / Coupling?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
Can I change the LED in my coupling myself?
No, this must be undertaken by an NSK Authorised Technician.
What is the correct operating air pressure for my NSK high speed handpiece?
Please see operating manual relevant to your NSK handpiece under Instruction Manuals on this website.
Can I sterilise my NSK handpiece / LED coupling?
If it carries the relevant symbol for Autoclave or for Thermo-disinfector. Under no circumstances should you autoclave your NSK LED coupling.
How often should I lubricate my High Speed handpiece?
Please refer to relevant operation manual in Instruction Manuals on this website. Always perform lubrication immediately after cleaning and prior to sterilisation
What lubrication should I use?
NSK recommends using the NSK Care3 plus / iCare oiling machines or Pana Spray Plus.
Is there a High Speed handpiece that does not utilize chip air for use in surgical procedures?
Yes, the NSK X450L is suitable for surgical procedures.
Can I call NSK Tech for assistance with my Low Speed/Contra-angle handpiece?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
Can I sterilise my Contra Angle handpiece?
Yes, If it carries the relevant symbol for Autoclave or for Thermo-disinfector.
How often should I lubricate my Contra Angle handpiece?
Please refer to relevant operation manual under the Instruction Manuals page on this website. Always perform lubrication immediately after cleaning and prior to sterilisation
Can my optic Contra Angle handpiece be used on a non-optic motor?
No, the optic Contra Angle handpiece has a locating block which aligns with optic motor and is not compatible with non-optic type.
What lubrication should I use?
NSK recommends using the NSK Care3 plus / iCare oiling machines or Pana Spray Plus.
What does the colour coded band on my Contra Angle handpiece indicate?
The colours indicate the gear ratio category of the handpiece eg. Blue = Direct drive(1:1) Green = Speed reduction (4:1/10:1/16:1) Red = Speed increasing (1:5)
Can I call NSK for assistance with my NSK Micromotor?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
Should I lubricate my NSK electric micromotor?
No, lubrication of electric micro motors is not necessary.
Should I lubricate my NSK Air motor?
Yes, Please refer to relevant operation manual under the Instruction Manuals page, or visit the Daily Product Care page for more information.
Can my optic Contra Angle handpiece be used on a non-optic motor?
No, the optic Contra Angle handpiece has a locating block which aligns with optic motor and is not compatible with non-optic type.
Can I sterilize my micromotor?
If it carries the relevant symbol for Autoclave or for Thermo-disinfector. In the case of electric micromotors, always ensure you attach autoclave plugs. Refer to relevant operation manual under Instruction Manuals for more information.
Can I call NSK for assistance with my NSK Oral Hygiene equipment?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
What tips can I use on my NSK Ultrasonic scaler handpiece?
Please refer to our NSK Ultrasonic Tip Guide It is important to observe the maximum power setting for each tip as they differ.
How do I prevent a build-up of special irrigation solutions in handpieces and control units?
Ensure that you flush and purge handpieces and units where possible. Refer to relevant operation manual on the Instruction Manuals page for more information
Which powders should I use in my Prophy-mate / Prophy-mate Neo system?
NSK recommends the use of NSK Flash Pearl prophy powder as it has a non-clogging formula.
Can I call NSK for assistance with my NSK Endodontic equipment?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
What files should I use with my NSK Endodontic handpiece/motor?
Please refer to the relevant operation manual which can be found on the Instruction Manuals page.
Why won’t my NSK Endomate DT / TC2 power up?
Ensure batteries are charged. Please refer to troubleshooting section in relevant operation manual on the Instruction Manuals page for more information
Can I call NSK Tech for assistance with my NSK surgical equipment?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
How do I correctly insert irrigation tubing into the pump on my NSK surgical unit?
Please refer to the relevant operation manual which can be found on the Instruction Manuals page. Do not force tube into pump by using locking lever, this could damage the unit.
How can I prevent a build-up / blockage of irrigation solution in my NSK surgical handpiece nozzle?
Ensure that all irrigation tubes and nozzles are flushed with demineralised water followed by purging with compressed air.
Can I call NSK Tech for assistance with my Laboratory equipment?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
How often should I clean my NSK Laboratory handpiece chuck?
NSK recommends removing chuck and cleaning on a weekly basis
Should I lubricate my NSK Laboratory handpiece?
No, under no circumstances should you put lubricants into laboratory handpieces, they are designed to be run dry, ingress of oil or grease will damage internal parts.
Can I change my Presto cartridge myself?
Yes, please refer to relevant operation manual on the Instruction Manuals page for more information
My NSK laboratory unit is displaying an error message, what should I do?
Contact NSK Tech on Freephone 1300443321 (Australia).
Can I call NSK Tech for assistance with maintaining my NSK equipment?
Yes, please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff. We are here to help.
I have oil in my autoclave bags, what should I do?
Ensure that the “Air” button is utilized after every oil cycle to purge excess oil.
My Care3 Plus doesn’t seem to be oiling my handpieces?
Check that adaptor couplings are correctly tightened and that correct air pressure is being supplied to the unit. (0.35 – 0.60Mpa) or (50-80psi)
How do I find the right Pana Spray Plus/ Care3 plus or iCare adaptor for my handpiece?
Please refer to the maintenance guide on the Daily Product Care page for more information.
What happens if I do not wish to proceed with a repair quotation?
No charges will apply however, in order to provide a free quotation all items must be disassembled for investigation and diagnosis. If a repair quotation is not accepted the item will be returned in a disassembled state.
I cannot find the answer to my question.
Please call NSK Tech on 1300443321 (toll free) 8:30am-5:00pm, Monday to Friday, to have a discussion with our technical staff.
Can I arrange for an NSK representative to visit my clinic / practice to advise on cleaning and maintenance protocols.
Yes, wherever possible our product specialists are available by appointment to visit and provide assistance. Please call NSK on Freephone 1300443321 to make a booking.